Refund policy

PlayPro India - Refund & Return Policy

At PlayPro India, we take pride in delivering top-quality sports and cricket equipment. Please review our return and refund guidelines below:

1. Return Window:

We offer a 7-day return policy from the date of product delivery. If 7 days have gone by since your delivery, we cannot offer you a return or exchange.

2. Eligibility Criteria:

To be eligible for a return:

- The item must be unused, unplayed, and in the same condition that you received it.

- Bats must not be knocked-in, oiled, or used with hard cricket balls (unless a manufacturing defect is present).

- The item must be in its original packaging with all tags, seals, and accessories intact.

- A receipt or proof of purchase is required.

3. Damaged / Defective Items:

Please inspect your order upon reception. If the item is defective, damaged, or you received the wrong item, please contact us immediately within 48 hours of delivery at playproindia@gmail.com with photos or an unboxing video of the defect. We will evaluate the issue and arrange a replacement or full refund.

4. Refunds Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited automatically to your original payment method (or bank account for COD orders) within 5-7 business days.

5. Shipping Costs:

Return shipping costs for defective or wrong items will be borne by PlayPro India. For size exchanges or change of mind, the customer may be responsible for paying the return shipping charges.